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Terms and Conditions That Cover Your Account

These terms set out what you agree to when you open and use a petir14 account — from how deposits via DANA, OVO, and GoPay are handled to how withdrawals are verified and what happens if a rule is broken.

Account eligibility rulesDANA, OVO, GoPay deposit termsWithdrawal verification stepsAccount suspension conditionsJurisdiction-dependent access

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TERMS CONTACT

How to Reach Us About These Terms

If a clause is unclear or you want to raise a concern about how these terms apply to your account, our support team handles queries through the channels below. We aim to respond to terms-related questions as quickly as possible and will confirm any changes to your account status in writing through the same channel you used to contact us.

Live Chat Start a live chat session from your account dashboard. This is the fastest path for urgent questions about account suspension, deposit holds, or wallet verification queries.

Email Support Send a detailed message to our support address for formal terms inquiries. Attach any transaction reference numbers so we can locate your account activity and respond accurately.

Account Help Centre The Help Centre inside your account lists common terms questions around DANA, OVO, and GoPay deposits, withdrawal holds, and account eligibility for supported Indonesia regions.

What These Terms Actually Cover

petir14 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By creating an account with petir14, you confirm that you have read and accepted these terms in full. They apply to every action taken through your account — browsing the lobby, placing a bet, depositing through your e-wallet, and requesting a withdrawal. Deposits made via DANA,

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OVO, or GoPay are subject to the processing rules stated at the point of transaction; once a deposit is confirmed on your account wallet, it cannot be reversed by the platform. Withdrawals require identity verification before funds are released, and we reserve the right to request
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supporting documents at any stage. We may update these terms when required — changes take effect from the date they are published on this page. Continued use of the account after a change is posted counts as acceptance. If you disagree with any updated clause, you
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should stop using the account and contact our support team. These terms are governed by the rules of the jurisdiction in which the platform operates and are available only where local law permits. Players in Jakarta and Surabaya, like all account holders, are subject to the
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same terms regardless of which local payment method they use.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

ACCOUNT INTEGRITY

How We Apply and Enforce These Terms

These terms exist to keep the account environment fair and consistent for everyone. We enforce them through a combination of automated checks, manual review, and direct communication — and we document every action we take against an account so the record is clear on both sides.

Data Handling

Account data — including wallet details for DANA, OVO, and GoPay transactions — is stored securely. We do not share your personal details with third parties outside what is required to process your transactions.

Account Security

Every login is protected by OTP verification sent to your registered mobile number. If we detect unusual activity on your account, access may be paused while our team reviews the session.

Retention and Records

We retain account records — including deposit history and withdrawal requests — for as long as required under the rules of the jurisdiction where the platform operates. You may request a copy of your records through our support channels.

Requesting Changes

To update your registered details, close your account, or raise a formal dispute about how a term was applied, contact our support team directly. We confirm all account changes in writing before they take effect.

Common Questions About These Terms

The questions below cover the situations account holders ask about most — from how deposits are treated under these terms to what happens when an account is flagged for review. If your question is not here, reach us through live chat or email.

Yes. Every deposit you make through DANA, OVO, or GoPay is covered by these terms. Once a deposit clears to your account wallet, it follows the same rules as any other credited funds on the platform.

We post updates to this page when terms change. Continued use of your account after a change is published counts as acceptance. If you disagree with a change, contact support before using the account further.

Depending on the severity, we may pause access, request verification documents, or close the account. We will contact you through your registered details and explain the action taken before or at the time it occurs.

Send a request through email support or live chat with your account reference. We will compile your deposit history, withdrawal records, and account activity and send them within the timeframe required by the applicable jurisdiction.

The terms apply consistently across all accounts. Access to the platform depends on local law and eligible regions — if your region does not permit access, these terms will not apply because an account cannot be created.

Before funds are sent back to your DANA, OVO, or GoPay wallet, we verify that the receiving account matches the name on your petir14 account. We may ask for an identity document at this stage.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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Terms and Conditions That Cover Your Account

How to Reach Us About These Terms

How We Apply and Enforce These Terms

Data Handling

Account Security

Retention and Records

Requesting Changes

Common Questions About These Terms

01 Do these terms apply to deposits I make via DANA, OVO, or GoPay?

02 Can petir14 change these terms without telling me first?

03 What happens to my account if I breach a term?

04 How do I request a copy of my account data or transaction history?

05 Are these terms the same regardless of which Indonesia region I am in?

06 What verification is required before a withdrawal is released?

Terms & Conditions

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