Reference

How petir14 Handles Your Personal Data

This Privacy Policy explains what data we collect when you open an account, make a deposit via DANA, OVO or GoPay, or contact our support team — and exactly how we use it.

Account data protectionDANA, OVO, GoPay transaction privacyNo data sold to third partiesYour right to request accessJakarta-accessible support contact

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What We Collect and Why We Use It

petir14 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you create an account, we collect the details you submit — name, email address, phone number and account wallet information. When you deposit using DANA, OVO or GoPay, our payment processor logs the transaction reference and amount to verify the transfer and credit your account.

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We do not store your full e-wallet PIN or password at any point. We also collect device identifiers and session data to protect your account from unauthorised access; if we detect an unusual login, we trigger an OTP verification step before allowing entry. This data is
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used strictly to operate your account, process withdrawals, respond to support requests and comply with applicable legal obligations in regions where our platform is accessible. We do not sell, rent or trade your personal information to unaffiliated third parties for marketing. Analytics data — such as
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which game categories you browse — is processed in aggregate form only and cannot identify you individually. Retention periods vary by data type: transaction records are kept as long as legally required; session logs are purged on a rolling cycle. Your continued use of the platform
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after any policy update constitutes acceptance of the revised terms.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA HANDLING PRACTICES

How We Protect and Manage Your Information

Security and transparency are the two things we keep consistent across every data handling process. Your account is protected with SSL encryption on every connection, and sensitive payment fields — including your DANA, OVO or GoPay transaction details — are never transmitted in plain text. Here is how we approach the four areas that matter most to you.

Cookies and Tracking

We use session cookies to keep you logged in and preference cookies to remember your lobby settings. You can clear cookies at any time from your browser; this will log you out of your current session.

Account Security

Every login from an unrecognised device triggers an OTP sent to your registered number. We never ask for your full wallet PIN through chat or email — treat any such request as suspicious.

Data Retention

Transaction records linked to DANA, OVO or GoPay deposits are kept for as long as local legal obligations require. Non-essential session logs are cleared on a rolling cycle without manual intervention.

Your Rights and Requests

You can request access to your stored data, ask us to correct errors or ask for deletion where no legal hold applies. Submit the request through live chat or email with your account details.

REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

If you want to request a copy of your data, ask us to correct inaccurate details, or raise a concern about how we handle your information, our support team is the right place to start. You can reach us through live chat inside your account, by email, or via our help desk form. We aim to acknowledge data requests within a reasonable timeframe and resolve them in line with applicable local regulations where petir14 operates.

Live Chat Open the chat widget from your account dashboard. Available for account-related and data privacy queries from players in Jakarta and other supported regions.

Email Support Send your data request or privacy concern directly to our support email. Include your registered account name so we can locate your record quickly.

Help Desk Form Submit a structured request through the help desk form in your account settings. Select 'Privacy and Data' as the category to route it to the right team.

Common Privacy Questions from Our Players

These are the questions we hear most often about data, account privacy and how we handle your information on petir14. Each answer reflects how the platform actually operates, not generic policy language.

We collect your name, email address, phone number and the account wallet details you provide. Payment references from DANA, OVO or GoPay are logged per transaction to verify credits and withdrawals.

We do not sell or rent your data. We share only what is necessary with payment processors handling DANA, OVO and GoPay transactions, and with service providers who operate strictly under our instructions.

Open live chat or send an email to our support team. Include your registered account name. We will acknowledge your request and provide the data in line with applicable local regulations.

Yes. Where no legal hold applies — such as a mandatory transaction retention period — we will delete your account data on request. Submit the request through the help desk form under 'Privacy and Data'.

All connections use SSL encryption. Transaction references are processed through our payment gateway without storing your wallet PIN. Unusual logins trigger an OTP check before your account can be accessed.

Transaction records are retained for as long as local law requires. Non-essential session and preference data is cleared on a rolling schedule. You can also submit a deletion request through our support team.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoFan Tan Live Room Apppetir14 App

How petir14 Handles Your Personal Data

How We Protect and Manage Your Information

Cookies and Tracking

Account Security

Data Retention

Your Rights and Requests

How to Contact Us About Your Data

Common Privacy Questions from Our Players

01 What personal data does petir14 collect when I open an account?

02 Does petir14 share my data with third parties?

03 How do I request a copy of my personal data?

04 Can I ask petir14 to delete my account data?

05 How does petir14 protect my payment details from DANA, OVO or GoPay?

06 What happens to my data if I stop using petir14?

Privacy Policy

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